Q&A
Our most common questions.
DNSmonitor service
Payments
Support
Legal
DNSmonitor service
Q: Can I use DNSmonitor for free?
A: Yes. you can monitor up to three domains in free mode. Read more about Free mode and its limitations here.
Q: Do we need to do any configuration on our part like open ports in our firewall and/or install any additional software?
A: No. Our service utilises the standard DNS service ports, so no configuration changes is required.
Q: Can you monitor our internal DNS servers?
Q: Is there alternatives to use your dashboard?
A: Yes. You can download monitoring data through our API.
Q: We have outsourced our DNS service to a DNS provider. Is there a reason why we should use DNSmonitor to monitor our domains?
A: It pretty much depends on what is agreed on in the SLA. Usually the service provider provides the DNS service and is usually responsible for the service availability, but not for the zone content and its integrity, which customary belongs to the domain owner. So the answer is yes, you would benefit from using DNSmonitor.
Q: Can I use my Google/Facebook account to register for an account?
A: Not currently. We require a valid email account and password.
Q: How many domains can I monitor?
A: There is no upper limit how many domains you can monitor, except is you run our Free mode option. In Free mode you can only monitor three domains.
Q: Which alerting options can I choose from?
A: Currently we have a well working integration with PagerDuty. Other options will be considered when they are requested. Note that neither email nor SMS is very good options for handling alerts for different reasons.
Payment
Q: Which payment provider/providers do you use?
A: We use Stripe as our payment provider
Q: Is my purchases prorated?
A: Yes, they all are.
Q: Will I receive a receipt of my purcases?
A: Yes, a receipt is sent to the mail address of the Team owner.
Q: What happens when/if my credit card expires?
A: One month before your credit card expires you will receive an email about it. If the credit card registered with Stripe still isn’t updated by the billing time you will receive a failed payment notice and a message about updating your credit card information. The monitoring service will be put on hold for a week when we try to charge the credit card. After that the service will be terminated and converted to a free plan.
Q: Is credit card payment the only option you offer?
A: Credit card payment is our only on-line option which gives you a good flexibility with the service. We also sign long term agreements with enterprise customers that include other payment options. Use the contact form to get in touch with us if you are interested in this option.
Support
Q: I have a domain I monitor in Free mode. Can I upgrade to a payed service?
A: Yes. You can upgrade in the Manage Payment tab.
Q: How do I end a subscription?
A: Remove the credit card information from the Manage Payment tab and the payed service will terminate at the next planned billing.
Q: How long does it take you to have a fix to a reported error?
A: It really depends on what is reported. We try to provide a fix within 72 hours, but it all comes down to which type of error it is.
Legal
Q: What GDPR information do you collect and store?
A: The email address of your account is the only personal information we collect.
Q: According to GDPR law, if I want my information deleted from your systems/company can you comply with that?
A: Yes, we will remove your email address from our databases. The downside of this is that it will effectively terminate your account and your ability to use the service.
Q: Do you provide any information to third parties?
A: No. We strongly believe in Internet privacy and will not provide any information to third parties. Read more about our privacy policies here.
Q: Do you have an SLA?
A: Yes, when you sign up to the service you agree to our SLA. You can read it here!
Use the 14 day trial period to test our monitoring service without any commitments.
During the trial period you can configure up to three domains and switch back and forth between our Free, Basic and Premium services.