Definitions
An operator is usually, but not necessary an enterprise providing a variety of outsourced services like operations, maintenance and monitoring for a large number of clients like outsourcing enterprises or its equivalents.
An operator could also be any corporation or government operating a large number of domains.
Note: These definitions should be viewed as a guideline and not a strict set of rules. If you think your organisation fits the bill it probably does and we welcome you to apply for Operator status.
Operator benefits
This is a sample of the benefits an Operator enjoy. The complete list of benefits, commitments and discounts are regulated in the Operator Service agreement.
Operator discount
The operator gets a discount on every Premium and Basic domain block purchased according to the table below. DNSmonitor offers a discount on consultancy services for the operator.
Quarterly invoices
The operator is invoiced quarterly in advance for the number of domain blocks utilised at the end of the current invoice period. Domain blocks added during the invoice period are balanced on the next invoice.
Training
DNSmonitor will provide a complimentary day of DNS and DNS monitoring training. The training course could either be through video, at our location in Stockholm or at your facility.
Note: Travel expenses not included.
Early bird access
The operator will be notified about feature changes and additions in advance (usually two to three months). This allows the operator ample time to prepare the organisation and notify customers.
RO user accounts
As an operator you can assign any number of read-only user accounts to which you can assign any number of domains you monitor. This is perfect if you’d like to share the monitoring experience with your customers.
Priority support
Operator submitted support cases has priority and will be handled according to the operators service agreement.
Discount table
The tables below indicate the discount rate an operator is given. The final discount rates are finalised once the agreement is negotiated and signed.
Premium domains
Tier
Domains
Discount
Basic domains
Tier
Domains
Discount
How to interpret the tables:
The operator is qualified for the 10% discount for the first four blocks of domains (Premium table). From the purchase of the fifth block (5 x 20 equals a total of 100 domains) the operator is qualified for 15% discount. The discount is applied to all purchased blocks in the current table.
Operator commitments
Contract length
The operator agreement is signed for a duration of minimum three years.
Support
The operator is DNSmonitor's single point of contact. The Operator is responsible for its customers support requests.
Minimum purchase
The operator is committed to a minimum purchase of:
- 1 block (of 20) Premium domains
- 1 block (of 100) Basic domains
This is the minimum fee for the duration of the 3 year contract.